What does "presale" mean for customers on your website?

Presale is a special offering where customers can place orders for products that are not yet in stock or available for immediate purchase. During a presale, customers have the opportunity to secure their desired items before they are officially released or restocked. This allows them to be among the first to receive the latest designs or restocked items as soon as they become available.

How does it work?

During a presale period, customers can browse through the upcoming or restocked apparel, select their preferred items, and place an order in advance. These orders are then fulfilled once the products are ready to be shipped or picked up. The advantage of participating in a presale is that customers can guarantee they will get their desired items without the risk of them selling out before the official release.

When will I receive my presale order?

The estimated shipping or pickup date for presale orders is typically provided on the product page or during the checkout process. This date is an approximation and is subject to change based on factors such as production timelines and unforeseen delays. Customers will be notified of any changes to the estimated delivery date.

Is payment required upfront for presale items?

Yes, payment is generally required at the time of placing a presale order. This helps secure your items and contributes to the production process. In the event that the presale cannot be fulfilled, customers will be notified, and a refund or alternative options may be provided.

Can I cancel or modify my presale order?

Cancellation and modification policies may vary, so it's important to review the terms and conditions before placing a presale order. In some cases, changes may be allowed within a certain timeframe, while cancellations may be subject to specific conditions.

By participating in our apparel presale, you not only ensure that you'll be among the first to receive the latest styles but also support our commitment to providing you with high-quality and exclusive products. If you have any further questions or concerns, feel free to reach out to our customer support team for assistance.

Contact us at - orders@viralnation.com